Community Services - Essex Partnership University NHS Foundation Trust

The Lodge, Lodge Approach, Runwell, Wickford, Essex, SS11 7XX
 
5,966 reviews

Reviews

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Dignity/Respect
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Information
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Staff

Reviews

 
Page 540 of 597
 
Review of Primary Care Mental Health Team - North East
4th October 2022


New condition, not longstanding, as a result of recent retirement.

Suggested improvements
I am so pleased that I spoke to Ellen Hand, she is a very good listener, she made me feel at ease, and I divulged things to her I could not have told others close to me. She came back to me, as she promised, and explained her findings to me with care and consideration. She is a credit to her profession, and as a result I can move on with my life. Thank you Ellen. So to conclude relating to improvements, nothing in my opinion.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Safety of care
 
Review of Therapy for You (NHS Talking Therapies) NE Essex
4th October 2022


Nope

Suggested improvements
Nothing

Experience
Dignity/Respect
Involvement
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Staff
Safe
Safety of care
 
Review of Mental Health Liaison Team - South East
4th October 2022


Personal opinion

Suggested improvements
Not sure

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Safety of care
 
Review of Therapy for You (NHS Talking Therapies) Castlepoint & Rochford
4th October 2022


Sally my therapist was beyond incredible! My sessions with her have been life changing!! EDMR treatment has been a game changer I have my life back and has helped on so many levels. I can’t thank her and your self enough

Suggested improvements
There isn’t any thing, it was top service thank you

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Safety of care
 
Review of South East Essex Primary Care Mental Health Team
3rd October 2022


I found Stephen to be very compassionate and understanding. I really felt comfortable talking to him and felt I could be totally honest without shame. I felt very supported and listened to.

Suggested improvements
Nothing, Stephen was extremely helpful to me

Experience
Dignity/Respect
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Staff
Safe
Safety of care
 
Review of South East Essex Primary Care Mental Health Team
3rd October 2022


Alex is absolutely amazing and so is Dr Abraham, they were both very kind, considerate and knowledgeable and very helpful.

Suggested improvements
Nothing outstanding service

Experience
Dignity/Respect
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Safe
Safety of care
 
Review of South East Essex Primary Care Mental Health Team
3rd October 2022


Ulcerative colitis Mobility limited Depression

Suggested improvements
N/a

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Safety of care
 
Written by a NHS patient
2nd October 2022


Crisis team are not helpful in a Crisis. There are so many layers to get through before you can speak to someone. So many questions most of which are not relevant to the current situation. Staff don't look at notes but prefer you to keep repeating yourself over and over again to different people to get passed along the system. . To answer all there questions. Once you get past all this. they just refer you to sanctuary. Or do a referral to iaps. There is no emotional support in Crisis and they say if your calling your not suicidal because suicidal people Don't ask for help. Its distressing trying to access services and support in Crisis. then to be causes so much stress on top of it just asking for help. It makes a bad situation worse.

2022-10-06 16:07:34
Response from Community Services - Essex Partnership University NHS Foundation Trust

Thank you for taking the time to provide your feedback on the Crisis Team - Community Services. We are sorry you found our services below the standard of which we would expect. Please accept our apologies for any upset this may have caused you. We are keen to discuss this more with you and identify opportunities for learning. Please contact our Patient Advise & Liaison Service (PALS) by emailing them directly at epunft.pals@nhs.net or by Telephone on 0800 0857935 if you would like to discuss the matter.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe
 
Review of Specialist Dementia and Frailty Team -West
30th September 2022


I have mixed dementia and atrial fibrillation

Suggested improvements
The only thing that niggled me was one service user who disrupted the session/s by being late and kept interrupting. I found it difficult to concentrate when this happened.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Safety of care
 
Review of STARS South - Vange/Basildon & surrounding localities
30th September 2022


The staff listened to me and where very kind and professional.

Suggested improvements
Nothing.

Experience
Dignity/Respect
Involvement
Information
Rating not given.
Staff
Safe
Safety of care
Rating not given.
 
 
Page 540 of 597
 

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